Customer Testimonials

  • Hello Jae We are so happy with our Oak floors and your company Jae, you are very professional and we will pass on any business we can, I have already mentioned you to an interior decorator called 000 who works at 000 furniture so she is going to come and look at your product for her clients. Many Thanks Donna & Tom French Oak Timber Flooring Perth Australia  

    Mosman Park WA PERTH French Oak Flooring Australia

5 Great Reasons to choose Pure Timber and Bamboo Flooring


  1. 1Warranty - We warranty our products and our workmanship.
  2. 2Value - Our low cost business model means you pay less.
  3. 3Choice - We supply a large range of timber and bamboo flooring.
  4. 4Quality - We only use the best premium quality timber and bamboo.
  5. 5Easy - We handle, supply and install all in one - NO subcontractors!
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FAQ



What is your  experience and recommendation to having bamboo installed in the kitchen areas especially in regards to spills, frequent mopping, etc?

Our engineered compressed bamboo flooring has 7 coats of ceramic glaze on the wear surface and the boards are sealed on all sides with polyurethane to protect them from spillage.

In addition to this the floor is clamped up tight when laid however all spills should be  cleaned up as soon as possible.

Cleaning with a slightly damp or dry mop should be used for spills.

However in my 14 years experience of laying bamboo and timber flooring in kitchen areas, I have not had one complaint from any of our satisfied clients.

Is it true that timber & bamboo floors give a cleaner home environment?

Yes. Carpet attracts and holds many allergenic spores, dust-mites, bacteria, fungi, animal dander and other unhealthy microbes. These irritants are dispersed every time you vacuum.

 

What is the difference between standard and select timber?

Standard timber means that you are more likely to get 2nd grade timber or timber that may have imperfections such as gum veins, knots and cracks. This type of timber works well in older style homes, creating a more natural look and feel to your abode.
Select timber means that you are getting the very best top of the range grade also known as classic,  this grade has minimal imperfections and  gum veins.

 

How long will it take to get my floor done?

Before we are able to install your floor, we need to check the sub floor level and moisture content as well as  inside of your home to insure your flooring  will stay firm and secure without warping, cupping, swelling or splitting apart.

Please remember the preparation of your sub floor is a key factor to a good result and will be a more secure outcome for the timber once its laid. The floor preparation will take one day, to ensure the barrier is dry, when we install the timber we normally use 2  – 3 of our team members who are experienced craftsmen.  If you are using raw state timber we will direct stick the timber with glue to the concrete or ply Once laid the timber will require a week to settle prior to coating. Sanding, sealing and coating will take up to 3 – 4 days.  We aim to have your floor done within 2 weeks from the time of commencment to the completion of your job.

 

Does it cost any more for staircases?

Yes it does .  It depends on the type of structure and design your staircase is, wheather the steps are standard, extra wide or long, open ended, kite steps, curved or tread steps.  Also the type of timber you require and wheather you want straight edged or bull nosing on your steps, theses all need to be taken into account.  Please call  Jae on his mobile as he has installed many different types of timber on staircases in Western Australia since 1998.

 

I have skirting boards the area we want to put the new floor in, do I have to remove them all?

No you don’t have to, we supply & fit matching beading between the floor boards and existing skirting boards.  If you don’t like the beading we can remove the existing skirting boards and re fit them after the floor has been installed. This will be an extra cost.

 

I have existing tiles, can the timber or bamboo go straight on top?

Yes we can install the flooring on most types of tiles. Laying between 10mm to 19mm thick boards over existing tiles, this can create height discrepancies to adjoining floor coverings and you may need to adjust the clearance height of doors. We can install special reducers to certain areas to match the floor level.

 

Do you take rubbish away after the finishing my floor?

Yes, We tidy up and bag all the rubbish and all wastage. Sometimes we may need to charge a minimum cost.

 

What warranty do I get on my new floor?

All of our materials we use to install  your floor are of the finest quality and come with a full warranty as long as the concrete is prepared and grinded prior to installation. The timber and bamboo come with a 25 year warranty  and the workmanship is warrantied for 3 years by our company Pure Timber Flooring.

Our goal is to have you remain a satisfied client who will desire to repurchase again and again as you upgrade your home or move into another house. In the unlikely event of a problem arising we will remedy this immediately.

 

 

If I want to go ahead with the quote you have given me, how much deposit do we need to pay?

Payment terms are set up so you pay a 5 – 10% deposit so we can lock in the date and supply of your timber.  We require all materials and freight charges to be paid prior to delivery. The installation costs can be paid once the job is completely finished and you are absolutely  satisfied with the job carried out by our team.

 

 

Is the price you have given your best price?

The prices we quote are very competitive and we only give our best price straight up.  Pure Timber Flooring won’t be the cheapest quotation. Our prices would be very standard, based on the industry’s market today meeting our quality requirements on a professional level. Pure Timber Flooring only use premium quality products. We pride ourselves in excellent workmanship and when it comes to timber floors it is our absolute passion. We are truely professional and our fully trained team will ensure your timber flooring job is something you will be proud of in years to come.

Remember this saying – “The bitterness of poor quality is remembered long after the sweetness of a cheap price”.

 

Is this your business?

Pure timber flooring is an independent family owned business, and operates solely in the Perth Metropolitan area. The owner started the business in 1998  in WA and still works as an installer and overseer. You will be dealing with one team not many different teams to install and lay your flooring.

 

Engineered Timber Flooring

 

 

 

 

 

 

 

 

What’s the advantage of using an Engineered wood floor over a Solid nailed down floor?

Engineered timber floors can be installed in areas where there is slightly higher relative humidity levels. Engineered timber flooring is more stable therefore it is a great choice to use in summer homes where the humidity is alot more lower especially when no one is living in the home. Manufactured engineered flooring does not waste valuable prized timber below its wear layer, they can also tolerate floor heating systems because of the cross plyed layers,  purchasing engineered flooring also helps conserve our forests.

 

Can I use a Engineered wood floor in my basement?

Yes, as long as the moisture content of the concrete does not exceed 4%. Basements are known to have higher relative humidity due to being under the ground. It is recommended to use a Floating engineered wood floor which allows the use of a 4-6-mil plastic vapor barrier in any areas where there is slightly higher moisture conditions.

 

Are all Brands of Engineered floors the same?

No, like anything else you purchase there can be big differences in quality. Some manufacturers use a lower quality timber along with low grade, cheaper bonding glues for their ply layers. Their milling could also be off and their finish quality could be poor. I generally suggest staying away from names you have never heard of and only use Name Brands like Pure Timber flooring who deal with manufacturers that have been around for a long time and warranty their products. These will be the ones who will stand behind their flooring if something should go wrong.

 

 

Can I install my own Engineered Floor?

Yes, installing pre finished timber flooring is very easy.  It is an easy and rewarding way to save a lot of money especially if you float.  Our flooring comes with easy to follow instructions. Standard tool knowledge would be an advantage. If you purchase your flooring from Pure Timber Flooring, we will gladly take the time to walk you through your installation.

 

How much flooring do I need to order? Why do I have to add 5% to my square meterage?

It is important to remember that all manufacturers recommend adding a 5% wastage to your actual square meterage. This added 5% is recommended to cover boards that you may not want to use and for cutting and fitting wastage.

 

What tools am I going to need to install an Engineered timber floor?

Some flooring styles may require more or less tools that are mentioned here but generally you will need some small basic tools such as, a Combination Square, Miter saw, Hammer, Jig saw, small table saw, a pull bar, a few packages of small wood shims and a tapping block.

 

Are there different styles of Engineered flooring?

Yes, beside from the smooth surface styles some timber flooring manufacturers also produce character or hand scraped versions that are available. These show more light and dark boards along with more pronounced character  with the possibility of small pinholes and knots. What is popular nowadays is a rusticor hand scraped look also black stained or lime washed veneers have become more versitle in modern homes.

 

What are the benefits of using Prefinished flooring rather than Unfinished flooring?

Purchasing prefinished flooring eliminates the time consuming chore of the sanding and refinishing and gives you the added benefit of a perfect finish all done for you at the factory. Most of the brand name manufacturers carry a variety of stained colors to choose from and are coated with a durable 7-10 coats of the  UV oiled or Aluminum oxide finish. Compressed Bamboo is coated with ceramic glaze.

Using prefinished flooring allows you to move right back into the room after installation. No waiting for days while the finish is being applied and drying!

Terms & Conditions

 

Payment & booking

Terms and conditions

  1. 6% of deposit from total amount on the estimate/invoice is to be paid to hold the price and goods.
  2. The payments of materials are to be made before commencement date of the work.
  3. The payments of installations are to be made accordance with payment schedule on their invoice.
  4. All overdue accounts attract 2.5% interest monthly.
  5. Payment can be made in cash, cheque or credit card. There will be 2% surcharge incurred when paid by credit card.
  6. Scheduled dates may be subject to unexpected changes.
  7. Once date is secured and the deposit is paid, it is not refundable but the dates can be changed with time manner.
  8. Customised products shall not be delivered before 90% of total payment is made.

Preparation requirements

  1. Clients are responsible for removing furniture and breakables, fixture (including balustrades), disconnecting electric appliances such as ovens and fridges, as well as any wiring or other installations below 1 metre of the floor level shall be secured above that height. Clients are responsible to restore them after completion of our works.
  2. The floor covering such as carpet, vinyl, tiles and glued furniture, fixture and appliances must be removed and floor must be free of oil, wax, glue and it needs to be even before installation unless client acknowledged Pure Floors and quoted in advance.
  3. The clients are to provide permanent power, light and running tap water (toilet facilities) to be provided prior to commencement of work.
  4. Car park for delivery truck must be provided with in 5 metres from the property, as all the products will be unloaded by hand. Deliver trucks are not to be expected to drive on sand.
  5. When on-site inspection is not done before installation due to any circumstances, Pure Floors has right to request large view picture with higher definition.

Installation

  1. The quotation provided before installation is subject to on site inspection. However if the client is require for alterations that require using additional labour or material. The extra charges will be added to the final payment invoice.
  2. We are not responsible for rectifying insufficient door clearance and are not liable for accidental damage as a result of remedy work carried out in good faith.
  3. Installation duration may vary due to availability of product, structure of the area to be installed, accessibility and other kinds of unforeseen condition. Please allow us extra time ahead to avoid any interruptions of work to proceed.
  4. Due to the character of the work, some small chips or marks occur on or to your walls, skirting, and doors. Pure Floor is not liable to repair any such damages.
  5. Floors will not be installed if the moisture level on the concrete slab and walls near covering areas are too high.
  6. Acoustic underlay (Impact underlay) is a must for upper level properties.

Claims and rectification

  1. Any complaints must be submitted in written and sent within 7 days of completion of the job. It must clearly be stated and explained the problems and expected resolution. Before any complaints or dispute is considered or addressed by Pure Floors, all the invoices/outstanding fees must be paid in full.
  2. Pure Floors will take no responsibility for any damage made by you or your tradesman.
  3. A valid warranty claim will be addressed on affected area only with the same or similar product of equal value.

Acknowledgements

You acknowledge and agree as follow and no responsibility is taken for these inherent characteristics and you agree to accept these

variations. And these applies both oak and bamboo floors.
1. Timber is a natural material and variations in colour, texture, and other naturally occurring features occur between pieces and batches of the same species. Sanding and finishing also causes variation in appearance.

 

  1. Care should be taken in making a selection based on a single sample. In all cases, timber flooring supplied in job lot quantities will contain some variations from job to job and from the samples on display
  2. Timber flooring whilst dried during production continues to take-up and give up moisture during its life, depending on weather, aspect and local conditions. In so doing, some movement and change to surface of your floor are to be expected and will be apparent. This is normal and may include checking and fine cracks on and between boards and changes in colour.
  3. For wide engineered timber floors includes A, B, C, D grades (it is so called “Mixed Grade”) in one plank which means the knots, grains, colour variation, and minor cracks are to be expected.
  4. Timber flooring and Bamboo flooring are natural material and will change colour as time goes by and with exposure to sunlight. Such changes are normal and Pure Floors doesn’t take any responsibility.
  5. The hollow sounding areas and occasional squeaking boards can occur due to undulations in the sub floor and this is not a defect in the flooring. Pure Floors may elect to remedy the hollow sounding areas in Pure Floors discretion and at your cost.
  6. Colour, shade or texture variations will be different from the samples, printings, and photos as timber is natural source.

(Pure Floors has rights to stop the job when clients make complaints from reasons above.)

Warranties

Congratulations on purchasing flooring from Pure Floors. We hope you will enjoy your new floor at home. We are pleased to offer you the following Warranty on Engineered Oak flooring and Compressed Engineered Bamboo products installed by Pure Floors installation team. This warranty is extended to the original purchaser of Pure Floors. This warranty is not transferable to subsequent owners.

Structure warranty

Pure Timber flooring warrants to the original purchaser (undersigned) that the floor you have purchased will remain free from manufacturing defects in lamination, assembly, milling, dimension and trading for as long as the original purchaser owns the home. Being natural products, timber flooring will continue to expand and contract through heating and non-heating seasons. Properly installed floors may consequently experience some separation between boards at different times over the year. If separations do occur, they will not be covered by this warranty.

This warranty does not extend to the finish polish or the surface coating applied to or on the flooring.

Important notes for the warranties

  1. We warrant that the covered products, in their original manufactured condition, will be free from defects in grading, lamination and assembly for as long as you (the original purchaser) own the floor.
  2. We warrant to you (the original purchaser) that for the period indicated, the acrylic impregnated wear layer will not wear through under normal household or commercial use when maintained in accordance with our recommended maintenance guidelines.
  3. We warrant to you (the original purchaser) that for as long as you own your floor and the floor is properly installed by Pure Floors

    installation team.

Warranty Exclusions

-Flooring installed in full bathrooms with a shower or tub.
-Man-made or act of God including but not limited to, leaking or broken plumbing, fire, flood, earthquake, or standing water during or after construction.
-Damage caused by negligence, accidents, misuse or abuse but not limited to, not taking proper precautions to protect furniture legs and fee with felt protectors, dirty or improper casters, moving heavy objects without a dolly and/or protective plywood beneath.
-Damage caused by vacuum cleaner beater bar or hard heads
-Damage caused by appliances, furniture and castors.
-Damage caused by cutting from sharp objects
-Reduction in gloss, scratches or indentation due to sand, pebbles or other abrasives, pets, insects, construction traffic, spike-heeled shoes, or failure to maintain the floor as required.
-Colour, shade or texture variations between samples, printed colour photography or replacement flooring and the actual material.
-Colour variations between flooring and / or samples and other flooring or wood products, which you wish to match (e.g. cabinets, stair railings, trim, etc.)
-Preparation materials and fasteners including, but not limited to, uneven subfloor surfaces, floor deflection or voids in the subfloor.
-Noises (squeaks, etc.) associated with anything other than the mis-manufacture of the flooring.
-Naturally occurring wood characteristics such as variations in grain, colour, mineral streaks, knots and checking.
-Changes in colour due to exposure to sunlight and age.
-Natural expansion and contraction resulting in separation between boards or damage caused by low (i.e. Dry conditions) or excessive humidity.
-Surface checking (fine surface split) as a result of the wood/bamboo losing moisture.
-Products designated as “thrift”, “antique”, “tavern”, “bargain”, “cabin grade”, “seconds”, “economy grade”, “rustic”, “closeout”, “off-goods” or “non-standard”.

Such products are sold “AS IS”.
-Floors that are installed in other than owner-occupied or tenant-occupied residences.
-Commercial installations of residential products covered by a residential warranty.
-Construction or installation-related damage.
-Floors damaged or adhesive breakdown caused by subfloor moisture or water damage, including without limitation, due to broken or leaking water pipes, flooding, wet-mopping spills or weather conditions.
-Installation defects, including installations made:

(i) In violation of applicable state or local housing or building codes, or (ii) Contrary to written instructions furnished with the product.

Radiant Heat

Engineered products are approved and warranted over radiant heated subfloors provided that the floors are installed in strict accordance with the installation guidelines pertaining to radiant heated subfloors: Solid wood products are not warranted.

The following guidelines must be applied throughout the life of the floor in order to reduce the affects of radiant heat on engineered wood floors. Even when these guidelines are followed it is still possible that your flooring may experience some cracks (checking) on the surface, gapping between boards, or delamination of boards. These symptoms are NOT covered by this warranty. The temperature and humidity levels described below must be maintained otherwise any warranty, express or implied, will be voided.

• To minimize the effect that rapid changes in temperature will have on the moisture content of the wood floor an outside thermostat should be installed. If one is not present, suggest to your customer that this should be considered. Unlike conventional heating systems, radiant systems work most effectively and with fewer traumas to the wood floor if the heating process is gradual, based on small incremental increases in relation to the outside temperature.

• Prior to installation proper moisture testing must be performed. Moisture content between substrate and wood flooring should not exceed 4% for engineered wood products
• Radiant heating system must be in operation and running continuously at least 6 days prior to installation.
• For glue down installations turn system off immediately prior to installation and after the flooring is installed, slowly raise the temperature to the preferred comfort level (over at least 5 day time frame) beginning two days after installation or at the onset of colder weather conditions.

• The radiant heat system must be controlled and the surface temperature of the flooring must never be allowed to exceed 25°C. The proper humidity level must be maintained within your home at all times during the year. Use of a humidification system may be required to maintain proper humidity levels to avoid excessive drying of the wood flooring.
• Seasonal gapping should be expected.

Timber Flooring Installer Perth Western Australia